Customer enablement hub
Everything you need to run Checkstep well.
Get certified, get unstuck, and keep your moderation teams sharp - learning paths and fast answers in one place.
Help Center · Optional
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Certification · Required
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Foundational certification
Core Checkstep knowledge for moderators and operators: dashboards, policy structure, queues, reporting, and compliance workflows.
Specialized
BPO moderator track
Operational guidance for outsourced moderation teams: policy adherence, escalation paths, decision quality, and moderator confidence.
Role-based
Advanced
Policy admin track
For policy owners and team leads configuring Checkstep at scale: strategy, thresholds, ModBot, and measurement.
Role-based
Recommended
Moderator wellbeing best practices
Practical routines for healthier moderation operations
Leader + Moderator
Outsourced teams: start with Foundational, then add the BPO Moderator Track.