Certification · Required path

Certification tracks

Required: complete certification to earn your certificate. Start with Foundational, then add the track for your role. The Help Center stays optional support.

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Required

Foundational certification

Required

Checkstep Platform Essentials

1. Platform overview & the four dashboardsHow Checkstep works at a high level - the pipeline, the four dashboards, and key vocabulary.
20 min · 3 lessons · Assessment
2. AI signals & human feedbackHow policies, AI labels, signals, and expert feedback connect inside Checkstep.
20 min · 3 lessons · Assessment
3. Anatomy of a policyThe three layers of every Checkstep policy - public text, internal guidelines, and rules.
20 min · 3 lessons · Assessment
4. The Moderation QueueReviewing flagged content, taking action, and protecting moderator wellbeing.
20 min · 2 lessons · Assessment
5. Compliance & the Transparency PortalHow Checkstep handles DSA, OSA, user notifications, and appeals.
15 min · 2 lessons · Assessment
6. Reporting & quality assuranceTracking moderation activity, workflow efficiency, and moderator accuracy.
15 min · 1 lessons · Assessment
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Specialized

BPO moderator track

Role-based

For outsourced moderation partners

Pairs with Moderator wellbeing: moderator track.

1. Working in a BPO moderation contextHow BPO moderation differs from in-house - and what your client expects.
20 min · 2 lessons · Assessment
2. AI-ready moderation in the queueReading signals, relabeling harm types, and turning frontline judgment into client value.
20 min · 3 lessons · Assessment
3. SLAs, throughput & quality metricsUnderstanding the metrics your BPO contract is measured against.
20 min · 2 lessons · Assessment
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Advanced

Policy admin track

Role-based

Configure, refine, and scale your moderation system

Pairs with Moderator wellbeing: leader track.

1. Understanding StrategiesThe four types of detection strategies and when to use each.
30 min · 3 lessons · Assessment
2. Thresholds & confidence calibrationTuning the confidence thresholds that decide what gets auto-enforced, reviewed, or trusted.
10 min · 2 lessons · Assessment
3. ModBot - AI-assisted decisionsDeploying ModBot for nuanced moderation decisions with written rationale.
10 min · 3 lessons · Assessment
4. Crawl, Walk, Run - metrics by maturity stageA practical framework for measuring T&S success at each stage of moderation maturity.
10 min · 3 lessons · Assessment
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Recommended collection

Moderator wellbeing best practices

Recommended

Learn how leaders and moderators can support sustainable, high-quality moderation work through clear support pathways, everyday care routines, escalation confidence, and safer operating habits. Each role track is about 60 minutes; complete both for roughly 120 minutes.

Non-clinical, operations-focused guidance. It does not replace HR policy, EAP, crisis support, or professional mental health care.

Leader Track

Supporting moderator wellbeing in daily operations

Practical operating routines, supportive check-ins, boundaries, and escalation pathways that help leaders protect decision quality, consistency, and retention without acting as clinicians.

6 modules · about 60 minutes

Moderator Track

Protecting communities while protecting yourself

Moderators learn to recognize the value and complexity of their work, understand how difficult content can affect people differently, use quality-preserving moderation habits, and build a practical everyday care plan.

6 modules · about 60 minutes