Help Center

Everything you need to run Checkstep well.

Configure, scale, and optimise content moderation - from your first login to advanced ModBot tuning. Start with a guide below, or search the quick answers further down.

First loginSetup checklistPolicy buildingGlossaryFor partners

New to Checkstep? Start here.

1Get orientedWhat Checkstep does and the four dashboards.2Set up your stackPolicies, models, rules, queue - step by step.3Build your policiesStrategies, labels, rules, and thresholds.4Measure successThe crawl / walk / run metrics framework.
Interactive walkthroughHow content moves through CheckstepFrom user post to AI scan to moderation decision to compliance - the full pipeline in one interactive walkthrough.Explore the pipeline →

Platform guides

Start hereGetting StartedYour first login, the four dashboards, and how everything connects.10 min readIntermediateBuilding Your PoliciesConfigure strategies, write rules, and set confidence thresholds.20–30 min readAdvancedAdvanced Policy & ModBotBetter LLM labels, ModBot decisions, and multi-policy architectures.15–20 min readOnboardingCommon First-Week Mistakes13 things to avoid in your first month with Checkstep - pulled from real Pro tips across the platform.5 min read

Setup & reference

InteractiveSetup ChecklistAn interactive, step-by-step path from configured to live.30 min walkthroughReferenceMeasuring What MattersWhich metrics to track at each stage of moderation maturity.10 min readInteractiveROI CalculatorEstimate hours and dollars Checkstep could save your operation.Live calculation

For partners

Partner EnablementRun moderation services on Checkstep - at the standard your clients expect.
Lane 01For Operations LeadersScaling capacity, QA, multi-client setup, and reporting.Lane 02For Moderators & Team LeadsReading context, escalation, shortcuts, and pacing.

Developer docs & support

API Integration GuideSend content, receive webhook decisionsGlossaryEvery term, definedOpenAPI Specification ↗Interactive API referenceSubmit a Support Request ↗Checkstep service desk

Quick answers

Reference

AI readiness FAQs

Plain-language answers on AI signals, labels, ModBot, human feedback, and how moderators stay valuable in AI-assisted moderation.

10 min read

Policy

Advanced policy & ModBot

LLM label writing, ModBot deployment, feedback loops, and multi-policy architecture.

20 min read

Developer

API integration guide

Authentication, ingestion patterns, webhooks, transparency flows, and integration references.

10 min read

Platform

Content journey

How content moves through Checkstep from API handoff to review, action, appeals, and reporting.

10 min read

Onboarding

Getting started

First login, the four dashboards, key vocabulary, and the recommended onboarding path.

10 min read

Reference

Glossary

Searchable reference for Checkstep platform, policy, moderation, compliance, and API terms.

10 min read

Home

Help center home

Main entrypoint for Checkstep help, setup paths, partner resources, API references, and support links.

10 min read

Policy

Building your policies

Policy anatomy, strategy selection, rules, thresholds, and content routing.

20 min read

Onboarding

Setup checklist

Step-by-step checklist for going from account provisioned to live moderation.

30 min walkthrough

Reporting

Measuring what matters

Crawl, walk, run measurement framework and operational metrics by maturity stage.

10 min read

Partners

Making good decisions fast

Operational decision guidance for partner moderators and team leads working in Checkstep.

10 min read

Partners

Partner enablement

BPO partner guide for operations leaders, moderators, team leads, client reporting, and QA.

10 min read

Moderator wellbeing

What is moderator wellbeing?

Everyday operating conditions, habits, and support pathways that help moderators do difficult work sustainably.

2 min read

Moderator wellbeing

What should leaders do after high-severity content?

Confirm the process, reduce re-exposure, offer reset/rotation, route to support, document operational needs, follow up.

2 min read

Moderator wellbeing

How should moderators ask for calibration?

Ask when content is ambiguous, policy context is unclear, escalation risk is high, or a decision affects user safety.

2 min read

Moderator wellbeing

What support pathways should be customized before launch?

Confirm team lead contacts, internal support channels, EAP/wellbeing provider, HR contacts, and emergency processes.

2 min read

Moderator wellbeing

What should not be captured in learner feedback?

Never collect mental health scores, private disclosures, graphic descriptions, or support usage as performance evidence.

2 min read

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